Five Steps To Shopper Marketing That Works

Shopper marketing is most definitely a buzz. People talk about it all the time: and expenditure is increasing. And yet the understanding of what shopper marketing actually is appears to still be a little unclear. And one of the biggest areas of confusion is around whether shopper marketing is the same as in-store marketing? Wikipedia’s definition […]

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Don’t Assume The Consumer And The Shopper Are The Same

One of the biggest mistakes a marketer can make is assuming that the person who consumes a product and the one who actually buys it are one and the same. Infants don’t buy baby formula. Cats and dogs have very little say in the food their human companions choose for them. And most of the

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Does Shopper Marketing Mean The End Of Category Management?

engage’s Toby Desforges recently wrote a popular article on his blog about whether shopper marketing means the end of category management. The post, slightly controversial as it was, has generated widespread comments on our social profiles. In this blog post, Toby refers to a conversation he had with Dr. Brian Harris while researching for this

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Understanding Shoppers Is Key To Winning Channel Strategy

Brands are often presented with a variety of sales outlets to choose from – shopping malls, standalone stores, and discount stores, for instance. In some of our past work with electronics companies, we’ve learnt that the decision of which channel is best depends on two main factors – the type of target shoppers, and the

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Getting The In-store Marketing Mix Right – Online Or Offline

There are many differences between online shopping and the high street  but they also have a great deal in common: to be successful in either they must both achieve the right balance of offer, availability and communication coupled with great customer service to give competitive advantage. Tell me (communication) clearly what it is (offer) and

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In-store Marketing Is The Halfway Point, Not The Start.

Shopper marketing is gaining momentum as consumer and trade marketers recognize the potential to gain sustainable results in terms of profitability, brand value, and customer relationships. And that’s great! We’re thrilled that the industry is waking up to the reality that the old system isn’t working. But a common misconception we’re seeing is that these same

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Oishi and Ichitan Green Tea – Missing In-Store Marketing Opportunities?

As an organization who works in the shopper marketing, we are sometimes  surprised that some companies seem to leave their marketing creativity at the door to the store. The engage team recently visited a number of  convenience stores in Bangkok to observe what major green tea brands were doing in-store to drive sales – and

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How Shoppers, Shopping Behaviors And Retailers Have Changed


When Mike Anthony and I started writing “The Shopper Marketing Revolution” in 2009, the world was a very different place.  In our book we set out to define a new marketing model for the consumer goods industry. In 2009 we felt the need for this change had become extreme. We saw that most companies with whom we

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