It is clear to pretty much anyone involved in the consumer goods industry, that retail is being disrupted in possibly the most significant way since chain supermarkets were invented. All this retail disruption has massive implications for consumer goods manufacturers, but too often CPG leaders leave this challenge in the hands of the sales team. […]
CPG leaders – Retail disruption is not just a sales problem Read More »
We see all around us evidence that retail is going through massive change. Millions of words have been dedicated to describing retail dynamics, often framed as a battle between online and offline channels. Its a narrative which is absorbing many of us, both from inside and outside the retail and consumer goods industries. But much
Explaining Today’s Retail Dynamics – and what happens next! Read More »
Back in the day, one of the first more strategic exercises I did for my first employer (United Biscuits, a food company from the UK) was to build a model which predicted future retail dynamics, and the impact that might have on the business. So far so normal, right? Well, you’d be wrong. The results
Retail Dynamics – Time for What If Analysis Read More »
So much buzz about seamless customer experience. So much talk about omnichannel presence. And yet sometimes the experience the shopper receives is far from seamless. As an example, I’m going to use a recent shopping experience with Harvey Norman (a large Australian retailers with a presence in many parts of the world, selling appliances, consumer
A Seamless Customer Experience? – A Click and Collect Fail! Read More »
Bricks and mortar grocery retailers have long realized that physical stores alone will not be enough to prosper in the coming decade. So where exactly is the excitement in the news that Sainsbury, the supermarket operator, is looking to buy a non-food retailer Argos? What does this acquisition have to do with omnichannel? Pretty much
Sainsbury & Argos – A brave Omnichannel move Read More »
