Custom Home Builder Sees 740% Increase In Qualified Leads

Industry / Custom Home Building

A Seamless Customer Experience?  – A Click and Collect Fail!

By Mike Anthony | Aug 23, 2017 | 0 Comments
Omnichannel customer experience

So much buzz about seamless customer experience. So much talk about omnichannel presence. And yet sometimes the experience the shopper receives is far from seamless. As an example, I’m going to use a recent shopping experience with Harvey Norman (a large Australian retailers with a presence in many parts of the world, selling appliances, consumer…

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Marketing Budgets – Time to bring brand and trade budgets together

By Mike Anthony | Jul 25, 2017 | 0 Comments
marketing budgets

The rise of e-commerce is impacting a wide range of marketing practices. Now, according to a new report, it is causing marketers to call for the combining of brand marketing budgets and trade marketing budgets. Well – about time! We’d argue that this need and demand has been there for a very long time –…

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Retail Investment – A Checklist for Better ROI

By Mike Anthony | Jun 20, 2017 | 0 Comments
retail investment

Around the world, trade spend (monies spent with retailers in the course of doing business with them) is growing fast. Big retail customers are getting more demanding, and new customers (online, discounters, convenience stores) are demanding too. Media fragmentation, and the pernicious, hopeful belief that it is possible to influence most shoppers at the point of purchase encourages…

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Pre Evaluation of In-store Activity – Allowing for Imperfection

By Mike Anthony | May 17, 2017 | 0 Comments
activity evaluation shopper marketing in-store retail

A few weeks ago, I was visiting some stores in St. Petersburg, Russia. As I walked around the store, I noticed an interesting packaging execution in the whisky aisle. White Horse had created three pack variations which, when merchandised next to each other, created brilliant brand impression. I thought it looked good, snapped a picture,…

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Getting In-store Messaging Right – A Great Example from P&G

By Mike Anthony | May 3, 2017 | 8 Comments
in-store messaging in-store communication p&G pampers

Getting in-store media right is a challenge. I wrote recently about the importance of correct in-store media placement – ensuring that the in-store media delivers its message in the most effective way. In this post, I’d like to focus on in-store messaging – the challenge of deciding exactly what message should be delivered to the…

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Retail Channel Strategy – Shopper First!

By Mike Anthony | Apr 19, 2017 | 4 Comments
retail channel strategy

One of the most fascinating things about studying shoppers and retail is the diversity. Every store in the world is different. Of course, there are similarities, particularly within a chain. But every store is unique by the simple fact that it is in a unique location. And that means that every single store has a different…

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Creating Shopper Insights – New E-Book

By Mike Anthony | Mar 30, 2017 | 1 Comment
creating shopper insights

Probably one of the most common questions we receive from clients and attendees at conferences is “How do I create shopper insights?” To be honest I’ve always found it a little tricky to answer: because its not always clear what the individual means by ‘insight’ and also because the way we create insights isn’t straightforward…

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Make your business more shoppercentric in six simple steps

By Mike Anthony | Mar 22, 2017 | 0 Comments

“My business doesn’t really get shopper” is a common refrain. Whenever we do conferences, or webinars, many of the most common questions revolve around how to get shopper marketing moving in their business.  Many companies don’t have large shopper marketing teams (many don’t have shopper marketing teams at all!) Even more don’t have large shopper…

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The Most Common Mistake in Shopper Research

By Mike Anthony | Feb 23, 2017 | 0 Comments
shopper research mistakes

At engage, we get to see a lot of shopper research. We commission research on behalf of our clients regularly, but often we are handed over research reports soon after the work has been commissioned, and we help our clients derive insight and strategy from the work. Often the studies involve in-store research: observations, exit…

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What is shopper marketing? A shopper marketing definition that adds real value

By Mike Anthony | Feb 16, 2017 | 0 Comments
definition of shopper marketing

Shopper marketing as a term has now been around for some time: and one could be forgiven for thinking that every business was well and truly on the shopper marketing bandwagon. But in reality that simply isn’t true. Many organizations still don’t have anyone with ‘shopper’ in their title. Other companies have re-branded their Trade…

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